If you get the message "We had trouble connecting!" and your Smart leak detector beeps 4 times after you go through the set up steps, it means that the leak detector could not connect to your home Wi-Fi.
Try these steps to resolve the issue:
- Make sure you have entered the correct password for your Wi-Fi network into the Roost app. Under your phone's settings area, you can verify that you have the correct Wi-Fi password by navigating to the Wi-Fi network screen, "forgetting" the Wi-Fi network you are logged into, and then logging in to your Wi-Fi network again. Once your Wi-Fi network is re-established on your phone you have verified that you know your Wi-Fi password. Enter this same Wi-Fi password in your Roost app.
- If you have a dual-band router with both 2.4 GHz and 5 GHz bands, please make sure your phone is connected to your 2.4 GHz Wi-Fi band when you try to set up your Roost leak detector. Roost devices only connect to 2.4 GHz Wi-Fi networks.
- Make sure you are within range of your Wi-Fi router. Roost Smart Devices have the same range as most other Wi-Fi devices like your smartphone. Therefore, you can install Roost devices wherever you get a solid Wi-Fi signal on a smartphone. Obstructions like walls, cabinets, and doors will reduce Wi-Fi range. You can use your mobile phone to test the signal strength of your Wi-Fi at the location you’re trying to install your Roost device.
- Reset your Wi-Fi router by powering it off, waiting 30 seconds, and powering it back on.
Please try to connect again, starting at the beginning of the set up process to insure you have entered the correct Wi-Fi password in the Roost app.
We apologize for any inconvenience if you still have issues with connecting your Roost leak detector after following these steps. Please contact our customer support team.