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My Roost device beeped 6 times

If you get the message "We had trouble connecting!" and your Roost device beeps 6 times after you go through the set up steps, it means that the device could not connect to the Internet.

To resolve this error:

  1. Reboot your Wi-Fi access point/router by powering off, waiting 30 seconds, and powering back on. 
  2. Verify that you have internet connectivity by browsing to a website on your smartphone.
  3. Make sure you do not have any parental controls or security that may be blocking the Roost Cloud.

Try again.

If you are continuously experiencing 6 beeps when trying to set up your Roost device, please contact support@getroost.com

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