Before beginning the set up process, please ensure that Bluetooth is switched OFF, and location services are switched ON on your smartphone. Please also make sure that your Wi-Fi is set to the 2.4GHz network - Roost devices do not connect to 5GHz network bands.
There is currently an issue with Roost devices being able to connect to Arris routers, causing the 6 beep error code. Roost has been in contact with Arris and we hope for a resolution soon. Please check back with Roost support at a later date.
If you get the message "We had trouble connecting!" and your Roost device beeps 6 times after you go through the set up steps, it means that the device could not connect to the Internet.
To resolve this error:
- Reboot your Wi-Fi access point/router by powering off, waiting 30 seconds, and powering back on.
- Verify that you have internet connectivity by browsing to a website on your smartphone.
- Make sure you do not have any parental controls or security that may be blocking the Roost Cloud.
If you are continuously experiencing 6 beeps when trying to set up your Roost device, please contact email@example.com