Before beginning the set up process, please ensure that Bluetooth is switched OFF, and location services are switched ON on your smartphone. Please also make sure that your Wi-Fi is set to the 2.4GHz network - Roost devices do not connect to 5GHz network bands.
There is currently an issue with Roost devices being able to connect to Arris routers, causing the 6 beep error code. Roost has been in contact with Arris and we hope for a resolution soon. Please check back with Roost support at a later date.
If your Smart Battery beeps 6 times after a connection to the Roost Cloud fails, it may mean that you have an older version of firmware on your battery that can no longer connect to the Roost Cloud. If you recently purchased your battery directly from Roost, this is NOT the case.
Please note, if you recently purchased your battery from an unauthorized reseller, such as a 3rd-party reseller on Amazon or eBay, please return your product to your seller for a refund. Roost is unable to offer warranty coverage on these products.
If you purchased from an authorized reseller please contact email@example.com. In your email, please include a copy of your receipt, the serial number of the battery and your mailing address. You can find the serial number on the inside of the removable Smart Module at the bottom of the battery (below the blue line that encircles the battery). It is a 6-digit alpha-numeric code.