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My Smart Battery beeped 6 times

If your Smart Battery beeps 6 times after you press "Connect" during Step 3 of 4 in the set-up process, in most cases it means your password is incorrect, or you do not have access to the Internet. 

3 simple steps to resolve 6 beep errors:

  1. Verify that you have entered the correct Wi-Fi password in the Roost app.
  2. Reboot your Wi-Fi access point/router by powering off, waiting 30 seconds, and powering back on
  3. Verify that you have Internet connectivity

Taking these three actions solves the majority of 6 beep errors.

Do I need a battery with newer firmware?

We are aware that some customers have been unable to connect their Roost Smart Battery to home Wi-Fi networks (hearing 6 beeps from their battery and seeing the message “Try Again” during set-up). We apologize for any inconvenience that this has caused. Last year, in January 2016, we implemented a software update to our batteries that fixes this “6 beep” error. Most batteries shipping today (4th quarter 2016 or later) have the updated firmware and do not need newer firmware.

If you are continuously experiencing 6 beeps when trying to set up your battery, and have completed the troubleshooting steps above, please contact support@getroost.com to receive a replacement battery. In your email, please include your address and the serial number of the battery that you have. You can find the serial number on the inside of the removable Smart Module at the bottom of the battery (below the blue line that encircles the battery). It is a 6-digit alpha-numeric code.

 

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