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Add Monitors and emergency contact number

One of the key advantages of having Roost Smart Home devices is that you can invite other trusted people to receive notices of an alarm in your home. You can also set up easy access to emergency numbers.

To get the most out of your Roost Smart Home device we recommend you take the time to customize some additional settings and familiarize yourself with the application.

Invite Monitors for each address in your Roost app

A Monitor is someone you invite to receive notifications when any Roost device at an address sounds an alarm. Most people will only have one address, but if you have more than one address, for example a vacation home or rental property, you can add Monitors for those addresses also.

Inviting neighbors or other family members who live in your home to be Monitors of your Roost devices increases the likelihood that someone will be able to take action in the case of an emergency. This is especially important when you're away from home.

When you invite a Monitor they will be asked to install the Roost app so they can get alerts in case of emergency.

After you have set up your Roost Smart Home Devices at a location (for example, "Home") tap on the "+" in the upper right hand corner of your Roost app. Then tap "Monitor." Follow the app instructions to invite contacts from your smartphone address book.

   

If your invitee does not already have a Roost account, they will receive a text invitation to monitor your address, along with a link to download the Roost app.

If your invitee already has a Roost account, they will receive a push notification on their smartphone asking them to accept becoming a Monitor for your address.

Setting up an emergency contact

We recommend that you consider which emergency contact phone number you'd like to have one-touch access to call in case of an alert. This emergency contact is a fire or safety organization and is different from a Monitor. 

The app comes pre-programmed with 9-1-1. However, if you dial 9-1-1 from your mobile phone, chances are your call will be routed through a number of operators. Or if you're away from home, you may be routed to the emergency hotline for your current location, not for the location of your alarm. To reduce the response time in case of emergency we recommend you find and program the phone number for your local emergency services into your Roost App. In the case of fire, you'll have fast access to your local fire department.

You can enter an emergency contact for each address in your Roost app by tapping the edit pencil next to your address nickname at the top of your Roost app home screen, then entering the emergency contact. Be sure to tap "Save" before leaving this screen.

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