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When I select to “View Monitors” it says “Location Not Detected” what does this mean?

The only time Roost can detect the location of a Monitor is if they have opened the Roost App after receiving an alarm alert. During an alert, Roost prompts everyone monitoring that alarm to open the application so that someone can take quick action to protect your home. If a Monitor's smartphone is off or if they disabled location services for the Roost App, we cannot determine their location.

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