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My Roost device has missed a check-in

Sometimes in the Roost app you may see that your Roost device's name has a yellow or red exclamation point underneath it.

This simply means that your Roost device missed its last health check with the Roost Cloud.

If the triangle is yellow with an exclamation mark in most cases your device's power level is fine, and it is ready to alert. Typically when a devices misses its health check, it is due to your Wi-Fi being interrupted for a short period of time.

 

Changing your router or Wi-Fi access point hardware, or changing the name or password of your router or access point will prevent your Roost Smart Battery from checking in with the Roost Cloud. If you make these changes, you will need to set up your battery again. Please see our Help Center article: I've changed my Wi-Fi router, what should I do?

If your device continues to miss check ins, you will see a red exclamation point in your Roost app home screen. We will also notify you by email and ask you to contact our support team.

Please keep in mind that our devices are online only a few seconds each day for this check-in. Otherwise Roost devices are in a state of "watchful waiting," ready to connect with the Roost Cloud as needed for an alarm or alert. Then you receive notification of the event in your app.

You can always check your Roost device.

Checking your Roost Smart Battery:

Pressing the test button on your alarm. If your Roost battery is functioning correctly, you will receive an alarm notification in your Roost app. Your battery will perform a health check again 24 hours after this alarm event. Unless you have changed parameters associated with your Wi-Fi network, you do not need to set up your battery again if it shows a yellow or red exclamation point. Pressing your alarm's test button should cause it to connect to the Roost Cloud immediately. If not, please contact our support team.

Checking your Roost Smart Water Freeze and Leak Detector:

To test your Leak Detector, pour a small amount of water on a solid, flat surface and place the device in the water so that the metal rings on the bottom of the device are in the puddle. NOTE: Do not immerse the leak detector completely in the water as this will damage it. In a few seconds, your leak detector will begin to alarm and the red LED on the cover near the Roost logo will blink. To stop the leak detector alarm from sounding, dry off the metal rings on the bottom of the detector thoroughly, especially the small space between them. Shortly after your leak detector begins to alarm, you should receive a push notification on your smart phone.  If not, please contact our support team.

Checking your Roost Smart Battery:

Pressing the test button on your alarm. If your Roost battery is functioning correctly, you will receive an alarm notification in your Roost app. Your battery will perform a health check again 24 hours after this alarm event. Unless you have changed parameters associated with your Wi-Fi network, you do not need to set up your battery again if it shows a yellow or red exclamation point. Pressing your alarm's test button should cause it to connect to the Roost Cloud immediately. If not, please contact our support team.

Checking your Roost Smart Garage Door  Sensor:

Opening your garage door should send a notification to your smartphone letting you know that your garage door is open. This indicates that the sensor is working correctly and that you have adequate Wi-Fi signal in your garage. Then, close your garage door. The Roost app should now show that your garage door is closed. If the 'Door position' shown in the Roost app is incorrect, select 'No' when you are asked if it is right or not. Please then check the door position again after a few minutes.

If you have additional questions, please contact Roost Support.

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