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How do I contact Roost Customer Support?

Feel free to email support@getroost.com. Our friendly team answers emails within a few hours Monday through Friday, 6 am - 5 pm Pacific Time. If you contact us outside of those hours, it may take us a bit longer to get back to you, but we'll answer your requests as soon as possible. 

If you are in the United States and would like to speak with someone, please click on this link: Schedule a call back in the United States.

In the mean time, you may be able to find answers to many of your questions in our Help Center.


Contact Roost support about a 6 beep error

If you recently purchased your Roost battery from an authorized retailer and have a 6 beep error after your connection fails, please email support@getroost.com with:

  1. A copy of your receipt from an authorized retailer
  2. The serial number(s) of your batteries (on the inside of the removable Smart Module)
  3. Your mailing address

If you purchased your Roost battery from an Amazon 3rd party seller or other unauthorized retailer, please return your battery to this retailer. We will not be able to offer warranty support for this product.

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